Q1: How can my agency partner with GMTC?
A: Contact us via our enquiry form or email. We’ll schedule an onboarding call to discuss services, booking processes, and commercial terms.
Q2: Do you offer commission to travel agents?
A: Yes, commissions are offered based on volume and services used. Commission agreements are formalised during onboarding.
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General Operational FAQ's-Australia
Driver & Transfers Q1. Where will I meet my driver at the airport? Upon arrival, please proceed to the Arrival Hall after clearing immigration and customs. Your driver will be waiting with a placard displaying your name. If you cannot locate the ...
General Information
Q1: What services does GMTC provide? A: GMTC is a B2B destination management company offering inbound travel services in Malaysia and Australia. Our services include accommodation management, group travel arrangements, local tours, event logistics, ...
Support & Escalations
Q1: How do I raise a support ticket with GMTC? A: Use our customer portal ticket form, or email us at [support@gmtc.com.au / support@gmtc.com.my] with your enquiry. Q2: What is the response time for support queries? A: General Enquiries: Within 24 ...
Room Block Management
Q1: Can GMTC help with group hotel bookings for conferences? A: Yes, we specialise in managing room blocks for conferences and can negotiate group rates, manage rooming lists, handle payments, and provide booking portals. Q2: Can we customise booking ...
Custom Itineraries & Tours
Q1: Does GMTC provide custom travel itineraries for groups? A: Yes, we create tailored itineraries for leisure and incentive groups, including tours, dining, cultural experiences, and transfers. Q2: Can you support multilingual tour guides? A: Yes. ...