General Operational FAQ's-Australia

General Operational FAQ's-Australia

Driver & Transfers

Q1. Where will I meet my driver at the airport?
Upon arrival, please proceed to the Arrival Hall after clearing immigration and customs. Your driver will be waiting with a placard displaying your name.
If you cannot locate the driver, please call the driver directly or contact the emergency number provided in the voucher.

Q2. What if my flight is delayed?
 If your flight is delayed within the same day, your transfer will be rescheduled accordingly. For major delays or last-minute changes, please inform us immediately.

Q3. Will the driver assist with luggage?
Yes, our drivers will assist with loading and unloading luggage from the vehicle. However, they are not responsible for carrying luggage to or from hotel rooms, airport terminals, or inside buildings. 

Q4. What vehicle will be provided?
The vehicle type is assigned based on the number of passengers and luggage requirements. Details will be shared at the time of booking.

Q5. What if my transport doesn’t arrive on time?
Contact our 24/7 support line immediately. We will coordinate with driver and arrange alternatives if necessary.

Hotel & Check-in

Q6. What time is hotel check-in and check-out in Australia?

  • Standard check-in: 2:00 PM

  • Standard check-out: 10:00 AM
    This is the general policy across most Australian hotels. However, actual check-in and check-out times may vary depending on the hotel. Early check-in or late check-out is subject to availability and may incur additional charges. We will advise you accordingly at the time of booking.

Q7. Is breakfast included at all hotels?
Most of our packages include daily breakfast. Please refer to your booking quotation’s inclusion section or your travel voucher for confirmation.

Tours & Sightseeing

Q8. What time will I be picked up for my day tour?
Pick-up times vary by tour and will be clearly mentioned in your tour voucher. 

Q9. Will the driver be a guide too?
No, our drivers are English-speaking with basic local knowledge but are not certified guides.
If a professional English-speaking guide is required, we can arrange one for an additional supplement.

Q10. What should I carry for day tours?
This may vary depending on the tour, but we generally recommend bringing:

  • Comfortable walking shoes

  • Water bottle

  • Hat, sunglasses, and sunscreen

  • Light jacket or umbrella (depending on weather)

  • Travel voucher or a valid photo ID

Q11. Can I make changes to my sightseeing plan while on the trip?
Last-minute changes are subject to availability and additional charges. We will do our best to accommodate your request depending on operational feasibility.

Q12. Will tours operate in case of bad weather? 
Most tours proceed as scheduled. However, in case of severe weather conditions, we will inform you promptly regarding any delays, changes, or cancellations.

Visa

Q13. Can you assist with visa processing?
No, visa assistance is not provided. We recommend contacting the Australian High Commission or an authorized visa agent.Emergency Contact & Support

Emergency Contact & Support

Q14. What if I need help during the trip?
In case of any issues such as missed pick-ups, lost items, or emergencies, please contact us immediately via:
📞 +61 278 131 656
📧 support@gmtc.com.au

Q15. What are the working hours of travel operations team?
Our standard support hours are from 10:00 AM to 7:00 PM (Australia Time), Monday to Friday. For urgent matters outside these hours, emergency assistance is available 24/7.



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