Q1: How do I raise a support ticket with GMTC?
A: Use our customer portal ticket form, or email us at [support@gmtc.com.au / support@gmtc.com.my] with your enquiry.
Q2: What is the response time for support queries?
A:
Q3: Who do I contact for onsite issues during my client's travel?
A: An on-site contact number will be provided before your client’s arrival. You can also reach our support team via the hotline listed in your booking confirmation for immediate assistance.
Q4: What types of issues can I contact support for?
We assist with:
Booking errors or changes
Flight delays/cancellations
Hotel or car rental problems
Emergency support while traveling
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